Returns & Refunds
Last updated: September 12, 2026
Our Policy
At WRISTORIAN®, every timepiece is researched, evaluated and presented with care. Our Returns & Refunds Policy reflects the singular nature of collectible timepieces while standing firmly behind the accuracy of our representations and the security of our delivery.
All Timepiece Sales Are Final
All timepiece sales are final once payment has been received and the timepiece has been dispatched, except as expressly provided in this policy or as required by applicable law.
WRISTORIAN does not accept discretionary returns or exchanges because of a change of mind, personal preference, fit, size, wrist presence, subsequent market conditions, delivery or customs delays, or expectations not contained in the published listing.
Returns Permitted If Not as Described
A return may be authorized only under one of the following circumstances:
- The timepiece or its accompanying items materially differ from the published description or imagery in effect at the time of purchase.
- The timepiece or parcel is damaged or appears to have been tampered with during insured transit.
A material discrepancy may concern the identity, reference, case, dial, movement, materials, disclosed condition, known restoration, listed accompaniments or expressly stated operational condition of the timepiece.
Minor differences in photographic color or screen rendering, normal age-related wear, patina, disclosed imperfections, disclosed uncertainties and expected variations in the performance of a collectible mechanical timepiece do not constitute material discrepancies.
The 48-Hour Reporting Period
The client must inspect the parcel, timepiece and all accompanying items promptly after delivery. Any eligible discrepancy, damage, missing content or evidence of tampering must be reported to WRISTORIAN within 48 hours of the delivery time recorded by the carrier.
The client must provide:
- The order information and a clear description of the issue.
- Clear photographs or video showing the timepiece, relevant condition and shipping materials.
- All additional information reasonably requested by WRISTORIAN to evaluate the claim.
All original packaging must be retained. Failure to provide timely notice or supporting documentation may make the claim ineligible, except where otherwise required by applicable law or governed by WRISTORIAN’s Lifetime Guarantee of Authenticity.
Condition Pending Review
Pending WRISTORIAN’s review, the timepiece must be handled only as reasonably necessary for inspection. It must not be worn, opened, serviced, polished, engraved, altered, resized or disassembled, and no strap, bracelet link or other component may be removed or replaced.
The timepiece must be returned in exactly the condition received and must include every box, document, certificate, strap, buckle, bracelet link, accessory and other accompaniment supplied with it.
Return Authorization, Shipping & Insurance
No timepiece may be returned without WRISTORIAN’s prior written authorization. A request for review or preliminary authorization does not constitute final approval of a return or refund.
For a preliminarily approved claim, WRISTORIAN will provide a prepaid, fully insured FedEx return label together with packaging and shipping instructions. The client must tender the parcel to the designated carrier within two business days after receiving those instructions, unless WRISTORIAN agrees otherwise in writing.
Unauthorized, self-directed or uninsured return shipments will not be accepted and remain entirely at the client’s risk.
Inspection and Determination
Upon receipt, WRISTORIAN will inspect the returned timepiece, its condition and all accompanying items. Return eligibility is confirmed only after that inspection establishes that the requirements of this policy have been satisfied.
If the claim is not eligible, or if the timepiece or its accompaniments have been worn, altered, damaged or returned incomplete, WRISTORIAN may decline the refund. The timepiece will then be returned to the client following payment of the applicable insured shipping costs.
Approved Refunds
For an approved claim, WRISTORIAN will refund the full purchase price and any sales tax collected directly by WRISTORIAN. No restocking fee or authorized return-shipping charge will be deducted.
Refunds are issued by bank wire to the originating account within five business days after inspection and final approval.
Non-Refundable Expenses
Except where required by applicable law, the following third-party expenses are not refundable by WRISTORIAN:
- Bank wire fees, currency-conversion expenses or other financial-institution charges.
- Import duties, brokerage fees, value-added taxes or other charges imposed by governmental or customs authorities.
- Restoration, customization, engraving, servicing or other work requested by the client.
When appropriate, WRISTORIAN will provide available documentation to assist a client seeking recovery of customs charges directly from the relevant authority.
Authenticity and Mechanical Warranty
Nothing in this policy limits WRISTORIAN’s Lifetime Guarantee of Authenticity. An authenticity concern is governed separately by that guarantee and is not restricted to the 48-hour reporting period.
Mechanical concerns arising after delivery are governed by the written warranty accompanying the timepiece. A mechanical concern constitutes a return-eligible discrepancy only when the condition at delivery materially contradicts the operational status expressly stated in the published listing.
Applicable Law
Nothing in this policy excludes, restricts or waives any right or remedy that cannot lawfully be excluded, restricted or waived under applicable law.
Contact for Return Inquiries
To report an eligible issue or request review, please contact:
WRISTORIAN
P.O. Box 5088
Lighthouse Point, FL 33074-5088
United States
