Shipping & Delivery
Last updated: September 20, 2026
Preparation and Dispatch
At WRISTORIAN®, every timepiece is prepared and dispatched with the same precision and respect that define our philosophy of connoisseurship. Each order is individually inspected, carefully packaged and insured in full for its declared value before shipment.
Tracking information is provided when the shipping label is produced. Carrier movement may not appear until the parcel receives its first scan.
Shipping Within the United States
Complimentary fully insured shipping is provided to an approved address within the United States. Each shipment is tracked and requires an adult signature at delivery. A timepiece will not be left unattended.
International Shipping
WRISTORIAN welcomes international acquisitions. Insured international shipping is arranged individually based on the destination, value, carrier and applicable requirements. Our Concierge will confirm the shipping charge and coordinate the transaction directly with you.
Processing and Delivery
Orders are typically prepared within two business days after cleared payment and completion of all required verification. Delivery estimates are provided in good faith but may be affected by carrier operations, security review, customs processing, weather and other circumstances outside WRISTORIAN’s control.
Domestic shipments are scheduled for expected delivery Tuesday through Friday. WRISTORIAN does not knowingly dispatch a timepiece when the expected transit schedule would leave it at a carrier facility over the weekend. Carrier delays and exceptions remain outside WRISTORIAN’s control.
International shipments are scheduled individually because customs processing, destination requirements and cross-border carrier operations prevent a guaranteed weekday-delivery schedule.
Customs and Duties
International recipients are responsible for customs duties, import taxes, value-added taxes, brokerage charges and other assessments imposed by the destination country. WRISTORIAN declares each shipment accurately and provides the required documentation.
Loss, Damage or Tampering in Transit
Every parcel is fully insured against loss or damage while in transit. Please inspect the parcel before accepting delivery whenever practical.
If the exterior shows material damage or apparent tampering, photograph it immediately, ask the delivery agent to record the condition and refuse delivery if the carrier permits. Contact WRISTORIAN without delay.
If the parcel has already been accepted, or a concern becomes visible only after opening it, stop handling the contents and photograph the exterior, shipping label, packing materials, timepiece and accompanying items. Retain everything in the condition received.
If the shipment appears damaged or tampered with, an accompanying item is missing, or the timepiece is materially not as described, contact WRISTORIAN within 24 hours of carrier-confirmed delivery.
Reporting an issue begins a review and does not automatically authorize a return or refund. Any approved return must follow the instructions provided by WRISTORIAN and is governed by our Returns & Refunds policy.
Delivery Address
Shipments are made only to an address reviewed and approved by WRISTORIAN before dispatch. WRISTORIAN does not deliver to a post-office box, freight forwarder, hotel or another non-standard destination unless expressly approved in writing before shipment.
Contact for Assistance
For delivery inquiries or Concierge assistance, please contact:
WRISTORIAN
P.O. Box 5088
Lighthouse Point, FL 33074-5088
